Privacy & cookies

Last updated: September 17, 2026

What we collect

This site collects personal information in one place: its two forms.

• Send us a messageOn the Visit page. Your name, email address, phone number if you give it, what your message is about, and your message.
• Wholesale inquiryOn the Wholesale page. Your name, your business name if you give it, email address, phone number if you give it, and your message.

Both forms also send two hidden values that help us filter out spam bots: an empty trap field and how long the page was open before you pressed send.

You do not have to use the forms. You are always welcome to call us or stop in instead, and nothing is recorded on this site when you do.

What happens to it

When you press send, your message goes to our website's form handler, which emails it to the bakery's inbox so we can reply to you. The email is delivered by Postmark, a service that sends email on our behalf.

A copy of each submission, together with the IP address it was sent from, is stored with our website host for up to one year. That copy exists so that a message is never lost if an email fails to arrive. After a year it is deleted automatically.

We use what you send us to answer you and, for wholesale, to work out an order with you. We do not sell it, and we do not share it with anyone other than the services named on this page.

Ordering online

The Order Online button takes you to a separate ordering site at order.online. Anything you enter there is handled by that service under its own privacy policy, not by this website.

Hosting and outside services

• CloudflareHosts this website and runs the form handler. Like any web host, it processes routine request information such as IP addresses to deliver pages and keep the site secure.
• Google FontsThe lettering on this site is loaded from Google's servers, so your browser shares its IP address with Google when a page loads.
• Google MapsThe map at the bottom of every page, and on the Visit page, is an embed served by Google. Google may set its own cookies through it under Google's privacy policy.
• Facebook, Instagram and TikTokThese are plain links. Nothing is loaded from those sites unless you click through to them.

Cookies

This site sets one cookie of its own, and only to remember your answer to the cookie question. There is no advertising, no cross-site tracking and no social media pixel on this site.

When you first visit, we ask whether you are happy for us to use analytics. If you decline, or if your browser sends a Global Privacy Control signal, our analytics are never loaded and we remember only your choice. Our analytics run without cookies, so accepting does not add any.

• sweetshen_consentRemembers whether you accepted or declined. Kept for 1 year. Set either way, because we have to remember your answer.

You can change your mind at any time: open your cookie choices.

Analytics

Once you accept, we use Matomo to understand which pages people find useful. Matomo is self-hosted by Whitecap Data, who look after this website, at matomo.whitecapdata.com. The information is not sent to Google or to any advertising network.

It records the pages you view, the website you arrived from, your browser and device, and an approximate location such as your region. On that server:

• Two bytes of your IP address are masked before anything is stored.
• Query strings are stripped from the address of the website you arrived from.
• Raw visit data is deleted after 90 days.
• Summary reports, which hold totals rather than individual visits, are kept for 25 months.
• There are no heatmaps and no session recordings.

If your browser has Do Not Track switched on, Matomo records nothing, even if you accept.

Separately, our host Cloudflare adds its own Web Analytics script to every page. It counts page views and measures how quickly pages load, and it sets no cookies. It is part of the hosting rather than something we load, so it runs whether or not you accept.

Your choices

To withdraw your consent for analytics, open your cookie choices and choose Decline. Matomo sends nothing more from the next page you open. You can also clear this site's cookies in your browser settings at any time, which brings the question back on your next visit.

If you sent us a message and want to know what we have, or would like it deleted, just get in touch.

Contact

Questions about this page, or about anything you have sent us:
Sweet Shenanigans, 15 East Main Street, Webster, NY 14580
(585) 478-3603 · sweetshenanigansbakes@gmail.com